Making sure everyone is knowledgeable about the RentPayment service is key to successful adoption, which leads to proven cost savings and higher occupancy.  We provide live training and online video tutorials to help educate your team on all the great benefits that come with accepting electronic rent payments.
 
If your property has had new staff additions, recent turnover, or wants to refresh their RentPayment knowledge on great ways to utilize our service, here is what you can do:
 

Get to Know Your Account Manager

  • Your Account Manager is the most resourceful tool for any questions you may have about your account or to learn more about the services available to your property.  To find out who your Account Manager is, send an email to: AccountManagement@RentPayment.com.
  • Communication Drives Success.  Designate a staff member that will be the main point of contact with your RentPayment Account Manager.

 

Know Your Set-Up Type

  • You should know all the payment channels available at your property and the fees, if any, that each payment channel may cost to your renters. Our different payment channels include:
    • Online
    • By phone with a friendly Customer Service Representative
    • By phone with Interactive Voice Response available 24/7
    • RentByTextTM
    • AutoPay
    • In Person
  • Every property at RentPayment is set up differently based on your parent Management Company.  So make sure you find out what channels you accept and what the fees are for each channel.  Don’t know?  Email us!

 

Visit MyRentPayment

  • On your personal RentPayment.com Login page you will find a new section called “MyRentPayment.”  Under the Training & Tutorials sections you can find videos, user guides, ways to easily generate customized marketing
    materials and more to educate your
    team on your RentPayment service.
  • The MyRentPayment Video Tutorial section is especially valuable educational tool! This section is a must-go-to for all new staff members.  There are 12 videos that show live demonstrations of the RentPayment system and demonstrate how to run reports and make/accept payments.

 

Attend Our RentPayment Refresher Webinars

  • Each month, RentPayment hosts free live online training Webinars designed for new or existing property managers that want to learn more about the RentPayment platform and how to maximize usage. These trainings include a live demonstration of reporting, features and marketing options… plus time for Q&A at the end.
  • This is a great opportunity to have an online demo with one of our experienced Account Managers to answer any question you have on the RentPayment service.