In the 5 month promotional period, the RentPayment Sweepstakes had:
- close to 1,000,000 entries
- over 300,000 eligible renters!
- 1,000 loyal renters who made a payment each month
How do you get this kind of response without advertising? You let your renters speak for you!
To help spread the word about the Sweepstakes, we relied heavily on the voice of our renters. Very little communication went out directly to residents from RentPayment, but rather, we provided residents with the tools to share the sweepstakes amongst each other virally through email and social media. Through our website, web banner reminders were placed. Also, Property Manger resources were sent out via email so they were able to get the ball rolling for their renters.
Besides seeing the power of social media sharing and renter communication first hand, we were also able to learn more about which channels our renters are using and which are the best marketing vehicles to communicate with residents in the multifamily industry.

Residents were able to share the Sweepstakes through Email, Facebook, Twitter, and MySpace with neighbors, roommates and friends. The chart above shows the percentage of “shares” (emails, messages, status updates or tweets) that were sent among various channels. The highest percentage of shares via email (about 2,000 emails) proves that email is still an extremely powerful marketing tool for communication with renters. As expected, I’d like to point out that Facebook is the most popular of the social networking sites among our renters for sharing information.
Property Managers should take advantage of this communication channel for prospecting, operational efficiencies and to distribute promotional offers (like the RentPayment Sweepstakes!) to build renter satisfaction.

We also looked at the ability of these four social channels to actually draw traffic our site. These results show that as a communication tool email had the greatest call-to-action, accounting for 98% of the total website traffic from all sources combined. Out of the three pure social networking sites, Facebook generated 91% of the total traffic and Twitter generated the other 9% showing that Facebook sharing the most valuable traffic source, and MySpace sharing has next to no value.
More about the Sweepstakes: To be entered, renters of participating properties just needed to pay their rent through RentPayment! Renters could pay online at RentPayment.com or pay rent by the phone with RentPayment’s many mobile payment options. RentPayment’s mobile payment options include: Paying rent over the phone, RentByText, and RentPayment’s new iPhone app- RentPayment Mobile. For more info, visit: http://blog.rentpayment.com/2010/08/05/sweepstakes/. To meet our $10,000 Grand Prize winner, visit: http://blog.rentpayment.com/2011/01/28/watch-the-video-rentpayment-awards-10000-sweepstakes-grand-prize-winner/.