Knowledge Center

Navigating the COVID-19 Pandemic with RentPayment

By biz williamson
Posted March 24, 2020

As you know, the impact of COVID-19 (Coronavirus) has been shared all over the world. It affects how we all interact with people and businesses on a daily basis. We wanted to inform you on how we are adapting to this unprecedented time and how we can offer our help.

How RentPayment is Adjusting to COVID-19

You may remember some of these details from our latest email blast, but we wanted to remind you of the precautions and adjustments we are making during this time. 

We’re taking the advice of the CDC and have our employees working remotely to reduce the risk to themselves and their fellow team members. This change is anticipated to have little to no impact on the quality of service you receive, as our team is fully operational in a remote working setting.

Rent payments will proceed as normal. Our staff will also be putting our contingency plans into action ensuring all systems continue to operate smoothly. We are anticipating a higher-than-average volume for the upcoming rent week and have added support staff. As we navigate this situation together, we strive to continue meeting your expectations. 

Preparation for Rent Week – Take it Online

Many Property Management Companies have made a decision to close their property management offices, or have taken similar measures in order to protect their employees. For that reason, residents are encouraged to pay online (ACH, Debit, Or Credit Cards) instead of in person (Check or Money Order). Let us know if you need to enable one of these features on your existing account. Just send a message to rptam@rentpayment.com and we can help you from there.

How RentPayment Wants to Help You

Our goal is to make whatever adjustments necessary to help make this time easier for you and your residents. And for that reason, we want to provide your business with the best pricing options available. If you would like to submit a price change request, please fill out this form here

How do you get the message out? We can help you to distribute marketing materials to inform your residents about our online method of rent payment. Please send an email to marketing@rentpayment.com if you need any PDF materials. To order print collateral to your properties, please fill out this form.

Additional Resources

We have put together a resident resource on how they can sign up for RentPayment and pay their rent electronically here. Please feel free to share with your residents with the PMC specific information they will need, such as a Property Code or Resident ID. We also have included a FAQs page specifically for you and your residents as a reference point.

Should you have any other questions or need any additional information from RentPayment, please send us a message at RM@rentpayment.com. 

Remember, we’re all in this together! We hope you and your communities stay safe and healthy.

 

Knowledge Center

Beginner’s Guide to Making Digital Rent Payments

By biz williamson
Posted March 24, 2020

If you’re used to paying your rent with a check in person or with cash via MoneyGram, your standard method of payment may not be available to you due to the outbreak of COVID-19 (Coronavirus). Because of this, RentPayment wants to ensure that you have a comprehensive guide to making online payments. We hope to make your experience with us as smooth as possible and to answer as many questions up front as we can.

Resident Guide to Getting Started

If you need to adjust how you pay rent, you’ve come to the right place. To get started, you might need to create an account (if you haven’t already). We strive to make it a straightforward process, but just in case, we’ve put together a step-by-step guide to help walk you through it. If you already have an account with RentPayment, skip to Step Two to learn how you can add another form of payment. 

 

1. Visit RentPayment.com or Download the Mobile App

The following steps might look different depending on your internet browser and property management company’s settings. You might need to contact your property or leasing office for an account code, which may also be referred to as your “Resident ID” or “Tenant Code (T-code)”.

 

2. Select “New to RentPayment” and set up an account

Fill in all the required fields, select your property, and agree to the privacy policies. Press “Save” and “Continue” to proceed.

 

3. Add a payment method and pay your rent

Select which payment method you wish to use. You may have the option to enter a Credit Card, Debit Card, eCheck, or a combination of the three. Click the appropriate tab to find the account form you wish to use. Enter your account information. After filling in your information, click “Save”.

 

Now you’re set up to pay rent online without breaking quarantine. The RentPayment Team hopes you stay safe and healthy during this trying time. We’re all in this together! 

If you would like any assistance with creating an account and/or adding a payment please feel free to call our Customer Support team at (866) 289-5977. Our representatives are available to assist you and happy to help.