Knowledge Center

Switching to Digital Rent Payments During a Pandemic

By biz williamson
Posted May 29, 2020

The “new normal” has been an adjustment for all of us and has created new routines, which may incorporate more take-out and less face-to-face interactions. COVID-19 has affected how we all connect with people and businesses on a daily basis. By now we’re well acquainted with the changes we’ve had to make adjusting to this new reality with a widespread pandemic and how it’s impacting the multifamily rental industry. For that reason, with rent week approaching, we wanted to share our insight with you on how to remain on top of it while adapting to these rapidly changing times.

 

SAFETY FIRST

Many of you have been following the advice of the CDC by working remotely to reduce risk to you and your team. We’re here to help by offering a platform that allows you to remain fully operational during rent week, no matter what your current “(home/garage/shed) office” looks like.

Digital payments offer the safety of paying remotely, fully contactless, with the security of our top tier PCI Compliance.As we navigate this situation together, we want to offer you some tips on how to increase resident adoption when remaining apart is a top priority for all.

 

PREPARATION FOR RENT WEEK — TAKE IT ONLINE

  New to Online Payments

Is your property new to digital payments? Digital payments offer your residents convenience. Did you know that 8 out of 10 US residents prefer to pay with a credit or debit card? That’s why RentPayment offers various payment solutions to give tenants what they want. Not only does it benefit your residents but it also helps you, the PMC, reduce administrative time on paper checks and streamlines your rent collection process.

With various payment methods available, it makes it easier to comply with this wide range of preferences. RentPayment’s digital payments processing system reduces time spent on paper trails and operations and helps streamline all important information to one place. It’s the easiest way to accept rent online and offer the payment options now demanded in the market.

 Expand Your Experience

If you’re a current RentPayment customer, you can always learn more about what RentPayment has to offer. We support a variety of integrations to include to create a seamless experience for your managers onsite. We’re happy to assist you with anything from a question about our platform to setting up a new payment method.

 Back to Basics

Let’s talk about the basics of RentPayment. With our platform, residents can pay online via ACH, Debit, or Credit Cards from anywhere via our mobile app or website. These features can be enabled on existing accounts to help your residents continue practicing social distancing.

 

HOW YOUR RESIDENTS CAN HELP YOU

First things first, how do you get the message out about moving to digital payments?

Get Their Attention

You can have marketing materials available and accessible at your properties to inform residents about online methods of paying rent. Having a visual reminder will help increase adoption by getting physically in front of the resident, and there are a number of ways to do so in order to entice residents to sign up.

*Above image: door hanger collateral

We Love a Reminder

Sending electronic monthly rent reminders is another great way to inform your residents about their online payment options. These reminders can feature a general message along with a link to sign up. This creates an interactive experience for your residents. Rent reminders don’t always have to be strictly business!

Ways to Motivate

Another idea is to approach this from the property by incentivizing your property staff to keep residents signing up and well informed. This can be done by:

  1. Setting a goal adoption rate (such as 60%) for each Property Manager.
  2. Offer incentives for Property Managers to receive once that goal is reached (i.e. a gift from management)
  3. Encourage utilizing our available marketing materials to assist them in this initiative. This could include our door hangers, magnets, and marketing print-outs.

*Above image: lease insert flyer

Get in front of the resident when they’re thinking about rent most. Using a lease insert is a great way to introduce digital payments. It’s a relevant way to let your residents know about all the benefits from the start of their relationship with you.

Our goal is to assist you in making paying rent simpler for you and your residents during this time.

 

WHY DOES THIS MATTER TO MY COMPANY?

Save time, paper, and money. Digital payments mean:

  1. Convenience for you and your staff 
  2. Reduce chances of theft 
  3. Real-time transactional data

 Demonstrate the Value of Digital Payments

Overall, digital payments mean funds get to your properties more efficiently. Communicating why this matters to your staff is an important step in promoting digital payments. Our playbook can offer you a variety of tools and promotions to better equip staff when speaking to residents about our digital payments platform. It gives key information to speak to and collateral to offer, all in one place.

Whether you send an email campaign or deliver print materials for inside use (such as a flyer in the elevators and common areas) we have the options to have a flexible solution to your preference. Not to mention, these will certainly grab the attention of your residents to sign up! If you’d like more information, contact our marketing team at marketing@rentpayment.comor your Relationship Manager to receive a copy of the available collateral.

 Increase Adoption

As touched on above, incentivizing your property managers is a great way to promote increasing adoption. But what about also incentivizing the resident? We can provide door hangers to individually reach out to your residentshighlighting the benefits of online rent payments. They also feature more exciting news on how they can have a chance to win prizes just for signing up.

A Sample of Our Adoption Initiatives:

  • Sign-Up and Win. Offer residents a chance to win a number of prizes. For every resident that signs up for RentPayment, they are entered into a random drawing for an exciting prize (e.g. free dinner via GrubHub, Postmates, groceries/instaCart, or Apple Airpods – for all those Zoom calls).

There are a variety of ways digital payments can support your team and their hard work during a time when being apart from people is best. On the bright side, the benefits of utilizing digital payments can extend to when (a version of) “normal” life has returned. Paying rent online leads to more on-time payments, increases cash flow, reduces time spent on payment processing operations, and increases portfolio value.

 

RENTPAYMENT IS THE DIGITAL PAYMENTS LEADER

Curious to know more about us? RentPayment is the digital platform that can provide all these fundamental services and collateral to give your residents the ultimate experience when paying rent online.

RentPayment specializes in rent payment processing for the multifamily industry. We represent hundreds of thousands of apartment buildings and their residents. Our solution provides a comprehensive selection of online payment methods for property management companies to choose from to best fit their needs. Our goal is to supply a top online payments platform that provides security in digital transactions and streamlines the rent processing workflow.

Now you can collect rent payments online confidently and without breaking quarantine. Remember, we’re all in this together! We hope you and your communities stay safe and healthy.

 

 

Knowledge Center

Zoom Registration Guide for Webinar Series

By biz williamson
Posted April 28, 2020

We are so pleased that you are interested in learning more about RentPayment through our webinar series. We are excited to share with you our insights to give you a deeper understanding of the services we offer as well as the benefits of digital payments. 

Before the webinar begins, we want to make sure the process is as easy as possible for you. For security measures, the webinar series is hosted for users with a Zoom account. If you are new to  Zoom, we wanted to provide you with a guide to set up a free Zoom account and the instructions explaining how to register for the webinar. Let’s begin!

 

Step One

Click the registration link we have provided in our latest email. It should direct you to a separate window in your internet browser.

Step Two

It will ask you for your name and the email address and password to your Zoom account. If you do not have one, click on the “Sign up free” hyperlink. 

Step Three

It will ask to verify your birthday. It should look like this: 

Step Four

Enter your preferred email address. 

Step Five 

A confirmation email will follow and be sent to the given email address.

Step Six

After you have confirmed your email address you will finish creating your account by choosing a password. Once this is complete, you will return to the link with the webinar registration (the link from our latest email) and enter your name, email address, and account password.

 

Zoom will send you an email following your registration with an option to add to your calendar! We don’t want you missing out on this informative webinar with our experienced team members. We look forward to having this experience with you.

Please let us know if you have any questions or trouble signing up by emailing marketing@rentpayment.com. Thank you!

 

Knowledge Center

UX Status Updates: The Latest Information on Critical Alerts

By biz williamson
Posted April 1, 2020

System Updates as of April 1, 2020, 1:07p.m.

At approximately 9:23am CST on April 1st, our application’s systems encountered a temporary error. Our servers required an adjustment to the higher-than-average rent week traffic. As soon as our teams were alerted that systems were not functioning as expected, we immediately pivoted to resolve the issue by opening additional servers to take on the demand. We recognize and sincerely apologize for the inconvenience this morning’s outage caused.

As of 11am CST the additional servers were up and running and we were able to restore user access. The application was again functioning as expected. RentPayment is committed to serving all its customers with diligent service and timely delivery. We will continue to monitor performance and provide updates as needed. As a company we know that, along with everyone else, we are acclimating to this new normal amidst the Covid-19 pandemic. We appreciate your patience with us as we all get through this together. We sincerely apologize for any inconvenience this error caused our users.

A Timeline of Today’s Events:

9:23am: RentPayment’s technical team is alerted to some login anomalies within the application
9:23am: Support, technology, operations, and infrastructure teams connect to diagnose the error, align on approach, and identify a solution

9:30am: Infrastructure teams begin opening additional server space to take on the extra load. Tech teams continue testing of the system.

11:00am: Additional servers are up and running, tech teams have confirmed app is functioning as normal

11:18am: Social media update goes out to followers of RentPayment

11:30am: All users experiencing issues are redirected to reattempt login and pay

In Need of Further Assistance?

If you have any other questions regarding your account, please check out FAQs page for residents and property managers. We may have the answers you need there. Otherwise, PMCs can contact their  RM or call (866)289-5977. Our goal is to help our customers with whatever is needed as soon as possible.

 

Knowledge Center

Navigating the COVID-19 Pandemic with RentPayment

By biz williamson
Posted March 24, 2020

As you know, the impact of COVID-19 (Coronavirus) has been shared all over the world. It affects how we all interact with people and businesses on a daily basis. We wanted to inform you on how we are adapting to this unprecedented time and how we can offer our help.

How RentPayment is Adjusting to COVID-19

You may remember some of these details from our latest email blast, but we wanted to remind you of the precautions and adjustments we are making during this time. 

We’re taking the advice of the CDC and have our employees working remotely to reduce the risk to themselves and their fellow team members. This change is anticipated to have little to no impact on the quality of service you receive, as our team is fully operational in a remote working setting.

Rent payments will proceed as normal. Our staff will also be putting our contingency plans into action ensuring all systems continue to operate smoothly. We are anticipating a higher-than-average volume for the upcoming rent week and have added support staff. As we navigate this situation together, we strive to continue meeting your expectations. 

Preparation for Rent Week – Take it Online

Many Property Management Companies have made a decision to close their property management offices, or have taken similar measures in order to protect their employees. For that reason, residents are encouraged to pay online (ACH, Debit, Or Credit Cards) instead of in person (Check or Money Order). Let us know if you need to enable one of these features on your existing account. Just send a message to rptam@rentpayment.com and we can help you from there.

How RentPayment Wants to Help You

Our goal is to make whatever adjustments necessary to help make this time easier for you and your residents. And for that reason, we want to provide your business with the best pricing options available. If you would like to submit a price change request, please fill out this form here

How do you get the message out? We can help you to distribute marketing materials to inform your residents about our online method of rent payment. Please send an email to marketing@rentpayment.com if you need any PDF materials. To order print collateral to your properties, please fill out this form.

Additional Resources

We have put together a resident resource on how they can sign up for RentPayment and pay their rent electronically here. Please feel free to share with your residents with the PMC specific information they will need, such as a Property Code or Resident ID. We also have included a FAQs page specifically for you and your residents as a reference point.

Should you have any other questions or need any additional information from RentPayment, please send us a message at RM@rentpayment.com. 

Remember, we’re all in this together! We hope you and your communities stay safe and healthy.

 

Knowledge Center

Beginner’s Guide to Making Digital Rent Payments

By biz williamson
Posted March 24, 2020

If you’re used to paying your rent with a check in person or with cash via MoneyGram, your standard method of payment may not be available to you due to the outbreak of COVID-19 (Coronavirus). Because of this, RentPayment wants to ensure that you have a comprehensive guide to making online payments. We hope to make your experience with us as smooth as possible and to answer as many questions up front as we can.

Resident Guide to Getting Started

If you need to adjust how you pay rent, you’ve come to the right place. To get started, you might need to create an account (if you haven’t already). We strive to make it a straightforward process, but just in case, we’ve put together a step-by-step guide to help walk you through it. If you already have an account with RentPayment, skip to Step Two to learn how you can add another form of payment. 

 

1. Visit RentPayment.com or Download the Mobile App

The following steps might look different depending on your internet browser and property management company’s settings. You might need to contact your property or leasing office for an account code, which may also be referred to as your “Resident ID” or “Tenant Code (T-code)”.

 

2. Select “New to RentPayment” and set up an account

Fill in all the required fields, select your property, and agree to the privacy policies. Press “Save” and “Continue” to proceed.

 

3. Add a payment method and pay your rent

Select which payment method you wish to use. You may have the option to enter a Credit Card, Debit Card, eCheck, or a combination of the three. Click the appropriate tab to find the account form you wish to use. Enter your account information. After filling in your information, click “Save”.

 

Now you’re set up to pay rent online without breaking quarantine. The RentPayment Team hopes you stay safe and healthy during this trying time. We’re all in this together! 

If you would like any assistance with creating an account and/or adding a payment please feel free to call our Customer Support team at (866) 289-5977. Our representatives are available to assist you and happy to help.