Navigating the COVID-19 Pandemic with RentPayment

 In Landlords, Property Managers

As you know, the impact of COVID-19 (Coronavirus) has been shared all over the world. It affects how we all interact with people and businesses on a daily basis. We wanted to inform you on how we are adapting to this unprecedented time and how we can offer our help.

How RentPayment is Adjusting to COVID-19

You may remember some of these details from our latest email blast, but we wanted to remind you of the precautions and adjustments we are making during this time. 

We’re taking the advice of the CDC and have our employees working remotely to reduce the risk to themselves and their fellow team members. This change is anticipated to have little to no impact on the quality of service you receive, as our team is fully operational in a remote working setting.

Rent payments will proceed as normal. Our staff will also be putting our contingency plans into action ensuring all systems continue to operate smoothly. We are anticipating a higher-than-average volume for the upcoming rent week and have added support staff. As we navigate this situation together, we strive to continue meeting your expectations. 

Preparation for Rent Week – Take it Online

Many Property Management Companies have made a decision to close their property management offices, or have taken similar measures in order to protect their employees. For that reason, residents are encouraged to pay online (ACH, Debit, Or Credit Cards) instead of in person (Check or Money Order). Let us know if you need to enable one of these features on your existing account. Just send a message to rptam@rentpayment.com and we can help you from there.

How RentPayment Wants to Help You

Our goal is to make whatever adjustments necessary to help make this time easier for you and your residents. And for that reason, we want to provide your business with the best pricing options available. If you would like to submit a price change request, please fill out this form here

How do you get the message out? We can help you to distribute marketing materials to inform your residents about our online method of rent payment. Please send an email to marketing@rentpayment.com if you need any PDF materials. To order print collateral to your properties, please fill out this form.

Additional Resources

We have put together a resident resource on how they can sign up for RentPayment and pay their rent electronically here. Please feel free to share with your residents with the PMC specific information they will need, such as a Property Code or Resident ID. We also have included a FAQs page specifically for you and your residents as a reference point.

Should you have any other questions or need any additional information from RentPayment, please send us a message at RM@rentpayment.com. 

Remember, we’re all in this together! We hope you and your communities stay safe and healthy.

 

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