UX Status Updates: The Latest Information on Critical Alerts

 In Landlords, Property Managers, Residents

System Updates as of April 1, 2020, 1:07p.m.

At approximately 9:23am CST on April 1st, our application’s systems encountered a temporary error. Our servers required an adjustment to the higher-than-average rent week traffic. As soon as our teams were alerted that systems were not functioning as expected, we immediately pivoted to resolve the issue by opening additional servers to take on the demand. We recognize and sincerely apologize for the inconvenience this morning’s outage caused.

As of 11am CST the additional servers were up and running and we were able to restore user access. The application was again functioning as expected. RentPayment is committed to serving all its customers with diligent service and timely delivery. We will continue to monitor performance and provide updates as needed. As a company we know that, along with everyone else, we are acclimating to this new normal amidst the Covid-19 pandemic. We appreciate your patience with us as we all get through this together. We sincerely apologize for any inconvenience this error caused our users.

A Timeline of Today’s Events:

9:23am: RentPayment’s technical team is alerted to some login anomalies within the application
9:23am: Support, technology, operations, and infrastructure teams connect to diagnose the error, align on approach, and identify a solution

9:30am: Infrastructure teams begin opening additional server space to take on the extra load. Tech teams continue testing of the system.

11:00am: Additional servers are up and running, tech teams have confirmed app is functioning as normal

11:18am: Social media update goes out to followers of RentPayment

11:30am: All users experiencing issues are redirected to reattempt login and pay

In Need of Further Assistance?

If you have any other questions regarding your account, please check out FAQs page for residents and property managers. We may have the answers you need there. Otherwise, PMCs can contact their  RM or call (866)289-5977. Our goal is to help our customers with whatever is needed as soon as possible.

 

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